Certified Support

Depend on us.

We have your back 24/7.

In the office, on the road, during the day, or at night, your employees depend on optimal systems performance and immediate support when and where they need it. From systems design and implementation to user support and security management, Xantrion Certified Support™ keeps your employees on track and your IT infrastructure operating smoothly.

Our team ensures your operations meet the highest standards.

We meet or exceed the highest standards for IT support and cybersecurity. How? We don’t outsource any part of our operations, and we dedicate time for team members to analyze emerging technologies.

In addition, we handle all technology initiatives and issues through a single point of contact. Your assigned CIO ensures you benefit from the Xantrion Technology Platform,™ a combination of fully vetted technology solutions and configuration best practices that maximize infrastructure performance. They also follow the Xantrion Managed Service Standard,™ a compilation of IT support practices that increase end-user satisfaction while reducing costs.

Count on comprehensive support without extra charges.

Certified Support is provided for a fixed monthly fee. You’ll never see extra charges for system upgrades or after-hours and emergency support. If you need help, call us 24/7. We’ll answer immediately.

Our team ensures the support you receive meets the highest standards.

11

Certified Cloud Specialists

5

Certified IT Operations Specialists

7

Certified Networking Specialists

5

Certified Security Specialists

36

Certified Microsoft Specialists

Proactive IT Services

CIO-Level Consulting

IT Roadmap maintenance

Cloud strategy

Security risk management

New technology implementation

Regular IT reports and performance reviews

Unlimited, 24×7 Technical Support

Carefully screened staff

24×7 phone and remote control support

On-site support as needed

Emergency on-site response in two hours or less

Operating system and hardware upgrades

IT Contract Administration

Hardware and ISP contract renewals

Software license management

Domain name transfers and renewals

Hardware and Software

Hardware and software acquisition

Mobile Data, Device, and Security Management

Device provisioning

Managed application deployment

Wireless access controls

Laptop and hand-held encryption and pins

Count on comprehensive service without extra charges.

Same-Day Emergency Resolution and a 94% Customer Satisfaction Rating

“With our previous vendor, we felt like we had to get in line and wait for the queue to openup when we had an urgent issue, but Xantrion always has someone available to help us.”

— COO, Wealth Management Firm

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