Xantrion Conversational SMS – Terms & Conditions
These Terms & Conditions (the “Terms”) govern the use of Xantrion Conversational SMS (the “Service”). By opting in, you (“User”) agree to these Terms.
- Service Description
Xantrion Conversational SMS enables one‑to‑one text messaging between a Xantrion employee and their assigned customer, vendor, or business partner. Typical messages include:
- Service‑ticket status updates
- Scheduling and appointment reminders
- Urgent operational notices or follow‑ups
No marketing, promotional campaigns, or automated bulk messaging is sent via this Service.
- How to Opt In
You may join the Service in either of two verifiable ways:
- Text‑Initiated Opt‑In: Send YES to the Xantrion employeeʼs direct phone number.
- Recorded Consent: Provide verbal or written consent (e.g., email reply “Yes, you may text me”) that is logged in our ticketing system.
- Message Frequency
Message frequency varies based on active interactions and typically remains under 10 SMS per week per User. You will only receive messages pertinent to your relationship with Xantrion.
- Charges
Standard message and data rates may apply as determined by your mobile carrier. Xantrion does not charge additional fees for the Service.
- Help
Reply HELP at any time to receive an automated message containing these Terms and contact information.
- Opt‑Out
Reply STOP at any time to cease all SMS from the Service. Upon receipt of your STOP request, Xantrion will send a one‑time confirmation and no further texts will be delivered to that phone number unless you subsequently re‑opt‑in.
- Support Contact
For questions or assistance, please email support@xantrion.com or call (510) 272-4701 Monday–Friday, 8 AM–6 PM PT.
- Privacy
We value your privacy. Our full Privacy Policy, including the SMS Privacy section detailing data collection, use, retention, and your rights, is available at https://www.xantrion.com/privacy-policy.
- Changes to These Terms
We may update these Terms from time to time. Material changes will be effective when posted to this page, and the “Effective Date” above will be revised accordingly.
