People-first IT services
When Anne Bisagno and Tom Snyder founded Xantrion in 2000, their vision was clear: creating a people-focused, relationship-oriented IT services company. Drawing from their experiences at Fortune 50 companies and well-known management consultancies, they set out to build a company culture that prioritized the well-being of both employees and clients.
Anne and Tom wanted to foster an environment where people felt supported and long-lasting relationships could flourish. This people-first approach has become a cornerstone of Xantrion’s success, with employees and clients staying with the company for an average of seven years.
THE XANTRION DIFFERENCE
What sets Xantrion apart from other managed security service providers?
The company’s dedicated teams — including technical experts and strategic advisors — work closely with each client to develop a thorough understanding of their unique business needs and challenges. Our unwavering commitment to building deep, enduring partnerships with clients allows us to provide customized, proactive IT solutions that address clients’ immediate concerns while also aligning with their long-term business objectives.
By combining our industry-specific expertise with cutting-edge technology and a proactive approach to IT management, we help clients navigate the changing digital landscape, stay ahead of potential threats, and ultimately achieve their goals.
Ready to experience the Xantrion difference at your organization?
CERTIFIED EXPERTS
Our Team of Professionals
Our certified team ensures your IT operations meet the highest standards.
Our Values
Five key values lie at the core of Xantrion’s culture and success. These values guide our actions, decisions, and interactions with clients and each other.
These values are embodied by our leadership team and employees, who work tirelessly to deliver exceptional service and support to our clients.
Interested in learning how Xantrion can help your business?
We believe people want to do the right thing.
We care for each other; everyone deserves a sense of belonging.
We all share in the success of our organization.
We operate with integrity.
We embrace change.
We believe people want to do the right thing.
Xantrion’s team is committed to acting in the best interests of our clients. By believing that people inherently want to do the right thing, we foster a culture of trust and positive intent, which translates into a dedication to providing our clients with the best possible service and solutions.
We care for each other; everyone deserves a sense of belonging.
When employees feel cared for and experience a sense of belonging, they are more likely to be engaged, motivated, and committed to their work. This translates into better client service, as our team members are more likely to go above and beyond to ensure client satisfaction and success.
We all share in the success of our organization.
By fostering a sense of shared success, we encourage our team members to take ownership of their work and to be invested in their clients’ outcomes. This leads to a more proactive, solution-oriented approach, as team members are motivated to help clients succeed, knowing that their success is tied to the success of the organization as a whole.
We operate with integrity.
Operating with integrity means our clients can trust that they receive honest, ethical, and reliable service. This value helps build long-term relationships based on trust and transparency, which is essential for clients who entrust us with their critical IT infrastructure and security.
We embrace change.
Technology is constantly changing, and changing with it is crucial for staying ahead of the curve and providing clients with the most up-to-date and effective solutions. By embracing change, we demonstrate our commitment to continuous learning, growth, and adaptation. This ultimately benefits clients by ensuring they have access to the latest IT management and security tools, strategies, and best practices.
Our People
Under the guidance of our experienced, dedicated leadership team, Xantrion has grown from a small startup to a 100-employee firm where all team members share a common goal: becoming a trusted partner for businesses seeking reliable, forward-thinking IT solutions that drive success and foster long-term growth.
Anne Bisagno
CEO and CoFounder
Anne Bisagno is a cofounder of Xantrion, and as CEO, her primary responsibilities are in business development and human resources. Over the last two decades, she has built recruitment and retention into one of Xantrion’s core competencies, both internally and for clients. In addition, her background in marketing, operations, and technology has been integral to building Xantrion’s strategic partnerships with Microsoft, Charles Schwab Advisor Services, and other key vendors and support providers.
Under her leadership, the company has been on Channel Futures’ MSP 501 list of the world’s best-managed service providers for nine consecutive years, MSSP Alert’s list of the top 250 managed security service providers in the US since 2019, and the San Francisco Business Times’ “Bay Area Best Places to Work” list since 2020. Anne has a BS from the Massachusetts Institute of Technology and an MS from UC Santa Barbara.
Tom Snyder
COO and Cofounder
As COO, Tom draws on his technical and management expertise to ensure customers receive unparalleled service. Before co-founding Xantrion, Tom worked as a consultant for McKinsey and Co and then as Director of Consulting for a San Francisco-area IT consulting firm. He holds a BS in Chemical Engineering from the University of Minnesota and a Ph.D. in Chemical Engineering from the University of Wisconsin.
Christian Kelly
CTO
As Chief Technology Officer at Xantrion, Christian Kelly is responsible for ensuring client systems’ availability, security, and regulatory compliance. A Certified Information Security Professional (CISSP) with over 22 years of experience in the IT industry, Christian serves as the point person for Xantrion and client security incidents, leveraging his expertise to mitigate risks and protect sensitive data.
Since joining Xantrion in 2008, Christian has held various leadership positions, including Director of Technology and Director of Operations. Prior to his leadership roles at Xantrion, Christian served as a senior consultant, providing high-level technical guidance and support to clients. With his extensive IT, cybersecurity, and leadership background, Christian continues to drive Xantrion’s technology strategy and ensures that the company remains at the forefront of the managed IT services industry.
Rich Ericksen
VP of Client Service
As Vice President of Client Service at Xantrion, Rich Eriksen ensures clients receive exceptional IT support and guidance. He oversees a team of experienced consultants and technical experts who provide comprehensive IT solutions to clients across various industries.
Since joining Xantrion in 2012, Rich has held several leadership roles, including Director of Operations and Consultant. In these positions, he has been instrumental in streamlining internal processes, enhancing customer satisfaction, driving the company’s growth, and successfully transitioning to a distributed workforce during the COVID-19 pandemic. Rich is actively involved in shaping Xantrion’s long-term strategy and the company’s transition to an employee stock ownership plan (ESOP) structure.
Darren Nyberg
VP of Client Strategy
Darren Nyberg is the Vice President of Client Strategy at Xantrion. With 17 years of experience helping small and medium businesses navigate the rapidly evolving IT landscape, Darren now leads the strategic advisor team at Xantrion.
Throughout his 14-year tenure at Xantrion, Darren has held various positions, including Help Desk Technician, Service Coordinator, Service Manager, Consultant (Account Manager, vCIO, Sys Admin), Client Strategy Manager, Senior vCIO, and Director of Client Strategy. His extensive experience has equipped him with the knowledge and skills necessary to provide customized IT solutions and work tirelessly to prevent or address IT issues as they arise. Darren’s mission is to help clients thrive amidst regulatory and digital disruption, and he believes that with the right partner and methodology, assessments can serve as blueprints for success rather than mere reports.
Want to explore opportunities to be a part of the Xantrion team?
OUR CLIENTS
We work with clients across the United States
Xantrion primarily supports small to medium-sized businesses with 50 to 500 employees. The company specializes in serving clients in the financial services, life sciences, professional services, and manufacturing industries, many of which are subject to stringent regulatory requirements.
Xantrion’s clients include Series C life science companies seeking to protect their intellectual property and scale their IT systems, pre-IPO or M&A deal life science companies preparing for increased scrutiny, investment advisors safeguarding client assets and navigating evolving regulations, professional service firms protecting client information and building resilient tech ecosystems and manufacturing companies aiming to protect their supply chains and prevent downtime.
Xantrion works with clients across the United States and has developed a significant presence in metro areas such as Boston, New York, Los Angeles, and San Diego. Our deep understanding of our clients’ industries and unique challenges allows us to provide tailored solutions that drive their success.
Learn more about how Xantrion helps our clients succeed.
Our Commitment to Community
At Xantrion, we’re dedicated to preserving the environment and giving back to the communities where we live and work. We volunteer and contribute to local schools, food banks, community centers, parks, and zoos, including the Alameda County Community Food Bank, JCC SF, Golden Gate National Parks Conservancy, and the Oakland Zoo’s conservation and education programs.
Quick response and solutions. Excellent and friendly customer service team. Thank you!
Matthew was so excellent! He quickly solved my problem which I had been majorly struggling with. He also advised on best practices and fixed a setting that was annoying the heck out of me. He did all this with humor and grace. Superior help and service!
"Really great customer service. The Xantrion crew are super responsive and fast about resolving your IT issue"
"Tyler is great to work with and solves all my issues efficiently and suggests ways to improve my experience with our hardware and connectivity."
Is hard for me to adequately convey in an online review how demoralizing and horrible working at Xantrion has become. Soon after Covid began, all the married co-owners care about is squeezing any dime of profit out of the business that they can. It started with them obtaining a 1.3 million PPP loan in 2020, and abruptly laying off dedicated and longtime employees soon after, even though they weren't supposed to do that. Their "Our Values" page on their website has become complete hypocrisy, as they continue to axe the most loyal and hardworking employees without any warning whatsoever. These owners don't care if you have just been diagnosed with cancer, have a baby on the way, need health insurance for a sick child, etc... if they can save money by dumping you while they travel the world, they will. They are running scared now that their office HQ has lost at least 40 percent of its real estate value, retirement is looming for them, and every managed service provider is in the cybersecurity business now, so they have lost their business differentiation. Their response is to try to prop up business valuation as much as possible so they can sell at a higher price and fund a flush retirement with a dubious "5 year plan" which they trot out during insufferable all hands meetings. It is nothing short of painful. Management leads as if they read it out of a book. When I do need to come into the office, the constant fecal stench in the air caused by a pierced sewer pipe (there was an attempt to fix it, but it obviously failed) is somehow fitting. I have finally gathered up enough courage to look for another job, life is just too short to be this miserable at work. If you are a new jobseeker, please look elsewhere, Xantrion has become an utter nightmare. Executive management, please stop pretending that you care about fellow employees. While I don't need to be cared about at work, it is a different matter when we have fake company "values" shoved down our throats and then are stabbed in the back and thrown out like garbage. People in the office are not as dumb as you think they are just because they are not management level. The blind loyalty is over.
“We are all busy and the last thing anyone wants is a computer issue. Zack was great! I really appreciated the time he took to work through the issue with being locked out of Adobe. It was not a simple fix with permissions from adobe and licensing approvals internally. In addition, my computer took forever to download the new program he was very patient and gave me breaks to check emails. He went above and beyond!”
Thanks so much to Xantrion Engineer Zack for taking care of the issue! I really appreciated his patience and the fact that he called me back shortly after the service call to make sure my issue was fully fixed and repeat some troubleshooting on the issue, all on a Friday afternoon. Great job!
I have worked with various representatives of Xantrion. I can’t say enough good things about each experience. They are patient. Thorough. Make things easy to understand. I would recommend Xantrion to anyone looking for truly professional IT people.
Xantrion was quick to respond to my paralyzing computer issue and spent significant time with me trying to resolve it. They were knowledgeable, professional, and eager to help. When it turned out that the problem required contacting the computer manufacturer for repair, they quickly contacted them and arranged for rapid and convenient service and a resultant quick and full repair. Superior service from Xantrion!
My workplace contracts with Xantrion. When I last needed assistance, I was quickly connected with a specialist, who acted speedily and effectively to resolve my issue. The help was much appreciated! In my experience, the technicians always are professional, patient, and pleasant, which goes a long way in making a tech issue less of a headache.
"Ben was great. The issue could not be resolved over the phone, so he came by my workplace. While he could not fix my Internet issue; he explained that it was likely that the line was not functioning/being repaired. Happy to report that I am back online this morning 😊”
