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Tiers of IT Support Explained: Understanding Levels 0, 1, 2, 3, and 4

Password resets. Network issues. System outages. How can your organization effectively handle the various technical problems that arise daily? IT support tiers provide a structured approach that categorizes issues by complexity and directs them to the appropriate experts. IT support tiers come with specific structures, benefits, and implementation strategies. Understanding them helps your organization maintain smooth operations and high employee…

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Navigating the New NIST Incident Response Lifecycle: A Holistic Approach

Cyber incidents are escalating in frequency, sophistication, and impact, affecting everything from patient safety to city operations. In this environment, incident response can’t be an isolated IT task. It must be a business-wide function rooted in intelligence, resilience, and readiness. That’s precisely what the newly released NIST Special Publication 800-61 Revision 3 aims to accomplish.

Blueprint for Security: Crafting a Cybersecurity Plan for AEC Firms

The architecture, engineering, and construction (AEC) industry faces unique cybersecurity challenges due to its highly dispersed digital infrastructure and valuable data assets. By proactively strengthening their cyber defenses, AEC firms can reduce vulnerabilities and build resilience in a high-risk digital landscape.

Strategic, Reliable, and Secure. Learn more about our services.

AI in Cybersecurity: 2025 & Beyond

The AI transformation is changing the game and offering new hope in the battle to protect our digital assets. This article offers advice on how to choose the right AI tools for your company.

The Future of AEC: Trends Defining 2025

Banks have pulled back on construction lending, and tariffs and workforce shortages threaten to drive up costs and extend project timelines. The AEC industry stands at a critical juncture where digital innovation meets traditional expertise to address emerging challenges and drive growth.

What is HIPAA Compliance?

For healthcare organizations and their business partners, achieving and maintaining HIPAA compliance requires implementing comprehensive security measures to avoid exposing protected health information (PHI). HIPAA regulations cover electronic files, paper records, and even business processes.

Cybersecurity Risks in Medical Devices: Addressing the Challenges

Connected devices let healthcare providers monitor patients remotely, seamlessly integrate data into electronic health records, and provide many other functions on the way to revolutionizing healthcare delivery. However, these capabilities come with significant security risks.

Safeguarding Telemedicine: Strategies to Prevent Cyberattacks

Healthcare, along with every other industry, is facing a surge in data breaches. Attacks are becoming both more sophisticated and frequent, putting patient data and care delivery at risk. Telemedicine is particularly vulnerable. Learn how to safeguard your practice from these threats.

HIPAA Security Rule is about to get an upgrade!

To combat an increasing number of breaches in healthcare organizations, a 393-page proposed update to the HIPAA Security Rule, titled “The HIPAA Security Rule to Strengthen the Cybersecurity of Electronic Protected Health Information,” has been introduced

Ransomware Risks for Food & Beverage: Key Lessons from Recent Attacks

The food and beverage industry has become a prime target of cyberattackers. In fact, the industry is now the seventh most targeted sector for ransomware in the United States, with over 160 incidents reported in the food and agriculture sector in 2023 alone. But food and beverage company leaders can learn from recent incidents to strengthen security and sidestep costly…

Cybersecurity Best Practices for Food & Beverage Companies

Food and beverage companies face a unique cybersecurity challenge. They must manage increasing digital connectivity and rising cyber threats–along with their peers in other industries–while at the same time protecting food safety. Now, with cyberattacks growing more sophisticated and frequent, robust security measures have become critical for safeguarding both operations and consumers. But best practices can help. The State of…

The Rise of Hyperautomation: What You Need to Know

Traditional SOAR tools struggle to keep up with the growing complexity of cybersecurity threats, such as ransomware and breaches caused by compromised credentials. These incidents can take months to detect and cost organizations millions. To address these challenges, MSSPs like Xantrion leverage hyperautomation and human expertise to bridge SOAR’s limitations, delivering more effective protection and resilience for businesses.

Managing the Growing Challenge of Ignored SOC Alerts

Security operations centers (SOCs) face mounting pressure to protect organizations from cyber threats, yet a disturbing trend has emerged: the majority of security alerts are ignored. This growing challenge threatens to undermine the effectiveness of security operations and leaves organizations vulnerable to attacks that might otherwise be prevented. The Scale of the Problem: Ignored Alerts According to recent research by…

Cybersecurity in Healthcare: Protecting Patients and Systems

Healthcare cybersecurity is focused on ensuring the availability of medical services by protecting electronic health records (EHR), medical devices, clinical systems, and patient data from cyber attacks. It includes securing every potential endpoint, from internet-connected insulin pumps to patient portals and billing platforms. 

Tiers of IT Support Explained: Understanding Levels 0, 1, 2, 3, and 4

Password resets. Network issues. System outages. How can your organization effectively handle the various technical problems that arise daily? IT support tiers provide a structured approach that categorizes issues by complexity and directs them to the appropriate experts. IT support tiers come with specific structures, benefits, and implementation strategies. Understanding them helps your organization maintain smooth operations and high employee…

Keep current. Subscribe to our newsletter.

Subscribe Now

Navigating the New NIST Incident Response Lifecycle: A Holistic Approach

Cyber incidents are escalating in frequency, sophistication, and impact, affecting everything from patient safety to city operations. In this environment, incident response can’t be an isolated IT task. It must be a business-wide function rooted in intelligence, resilience, and readiness. That’s precisely what the newly released NIST Special Publication 800-61 Revision 3 aims to accomplish.

Blueprint for Security: Crafting a Cybersecurity Plan for AEC Firms

The architecture, engineering, and construction (AEC) industry faces unique cybersecurity challenges due to its highly dispersed digital infrastructure and valuable data assets. By proactively strengthening their cyber defenses, AEC firms can reduce vulnerabilities and build resilience in a high-risk digital landscape.

Strategic, Reliable, and Secure. Learn more about our services.

AI in Cybersecurity: 2025 & Beyond

The AI transformation is changing the game and offering new hope in the battle to protect our digital assets. This article offers advice on how to choose the right AI tools for your company.

The Future of AEC: Trends Defining 2025

Banks have pulled back on construction lending, and tariffs and workforce shortages threaten to drive up costs and extend project timelines. The AEC industry stands at a critical juncture where digital innovation meets traditional expertise to address emerging challenges and drive growth.

What is HIPAA Compliance?

For healthcare organizations and their business partners, achieving and maintaining HIPAA compliance requires implementing comprehensive security measures to avoid exposing protected health information (PHI). HIPAA regulations cover electronic files, paper records, and even business processes.

Cybersecurity Risks in Medical Devices: Addressing the Challenges

Connected devices let healthcare providers monitor patients remotely, seamlessly integrate data into electronic health records, and provide many other functions on the way to revolutionizing healthcare delivery. However, these capabilities come with significant security risks.

Safeguarding Telemedicine: Strategies to Prevent Cyberattacks

Healthcare, along with every other industry, is facing a surge in data breaches. Attacks are becoming both more sophisticated and frequent, putting patient data and care delivery at risk. Telemedicine is particularly vulnerable. Learn how to safeguard your practice from these threats.

HIPAA Security Rule is about to get an upgrade!

To combat an increasing number of breaches in healthcare organizations, a 393-page proposed update to the HIPAA Security Rule, titled “The HIPAA Security Rule to Strengthen the Cybersecurity of Electronic Protected Health Information,” has been introduced

Ransomware Risks for Food & Beverage: Key Lessons from Recent Attacks

The food and beverage industry has become a prime target of cyberattackers. In fact, the industry is now the seventh most targeted sector for ransomware in the United States, with over 160 incidents reported in the food and agriculture sector in 2023 alone. But food and beverage company leaders can learn from recent incidents to strengthen security and sidestep costly…

Cybersecurity Best Practices for Food & Beverage Companies

Food and beverage companies face a unique cybersecurity challenge. They must manage increasing digital connectivity and rising cyber threats–along with their peers in other industries–while at the same time protecting food safety. Now, with cyberattacks growing more sophisticated and frequent, robust security measures have become critical for safeguarding both operations and consumers. But best practices can help. The State of…

The Rise of Hyperautomation: What You Need to Know

Traditional SOAR tools struggle to keep up with the growing complexity of cybersecurity threats, such as ransomware and breaches caused by compromised credentials. These incidents can take months to detect and cost organizations millions. To address these challenges, MSSPs like Xantrion leverage hyperautomation and human expertise to bridge SOAR’s limitations, delivering more effective protection and resilience for businesses.

Managing the Growing Challenge of Ignored SOC Alerts

Security operations centers (SOCs) face mounting pressure to protect organizations from cyber threats, yet a disturbing trend has emerged: the majority of security alerts are ignored. This growing challenge threatens to undermine the effectiveness of security operations and leaves organizations vulnerable to attacks that might otherwise be prevented. The Scale of the Problem: Ignored Alerts According to recent research by…

Cybersecurity in Healthcare: Protecting Patients and Systems

Healthcare cybersecurity is focused on ensuring the availability of medical services by protecting electronic health records (EHR), medical devices, clinical systems, and patient data from cyber attacks. It includes securing every potential endpoint, from internet-connected insulin pumps to patient portals and billing platforms. 

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