As illustrated by our medical device company case study, gone are the days when employees only worked out of an office and wielded a simple set of tools to get work done. In today’s world of mobile computing with anytime, anywhere work, employees use whatever device is most convenient, whether it is a desktop at home, a laptop at work, a tablet in a client meeting, or a smartphone everywhere. To support this reality from an IT perspective, we recommend the following:
1. 24 x 7 help desk support
| • | For immediate response |
| • | For user support, regardless of time zone |
| • | For users who are not only working remotely, but also with many different types of device |
2. 24 x 7 computer network monitoring
| • | To track the overall health and security of the computer network |
| • | To help identify potential problems before they occur |
| • | To resolve incidents quickly, before they significantly impact users’ ability to work |
3. Locate servers in a secure, private cloud and/or employ a software as a service (SaaS) based infrastructure
| • | The latest state-of-the-art technology with automatic upgrades |
| • | Physical security measures well beyond typical in-house server room security |
| • | 99.99% network up time, including eliminating the risk of downtime due to an earthquake, power loss or fire |
4. Custom computer network design
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Designed to provide convenient, secure access from anywhere, for all devices, and for all company applications and information |
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Optimized for employee productivity by optimizing for speed, efficiency, and conversion to cloud-based apps as needed |
| • | Designed to meet regulatory and compliance requirements |
In the office, on the road, during the day, or at night, your employees depend on optimal computer network performance and immediate support when and where they need it.
In addition, there’s no need for you to re-invent the wheel and incur all the associated costs. You can essentially rent the appropriate computer network design and support model from a Managed Service Provider (MSP) such as Xantrion. We continually invest in the latest technology, best practices and skilled personnel to provide the most secure, reliable network and expert, 24×7 IT support.
