Organizations are always looking for ways to effectively manage costs, improve productivity, and scale efficiently. One method proven to help achieve these goals is to outsource IT support to a managed service provider (MSP). We’ve outlined nine key reasons businesses are outsourcing IT support to managed service providers.
1. Cost reduction due to economies of scale in design and operation
Problems can be solved once and solutions are shared across a larger scope. The same goes for development of tools and procedures.
2. Access to a broad variety of specialists on demand
A small internal team simply can’t know it all. Your outsourced IT provider can afford to have specialists in security management, data backup operations, different SaaS products, systems monitoring, patch management, mail filtering, desktop operating systems from Microsoft and Apple and so on.
3. Leverage in vendor relationships
Outsourcers aggregate purchasing across all their clients, creating leverage on price and access to unique support escalation paths due to their larger purchase volume.
4. Improved security, availability and end user support
Since contracts are generally structured to provide unlimited support for a fixed monthly fee, the MSP becomes profitable when the clients have fewer issues. The business model incents the MSP to have a common, effective set of practices across all clients. The outcome is a secure and reliable operation, which benefits both the MSP and the clients.
5. 24 x 7 support
MSPs Provide around the clock support so your employees get help whenever they need it, where ever they are.
6. The ability to handle spikes in support requests
Your managed service provider has the scale to have a large number of trained people assist at any given time if needed. Without outsourced IT support, if your small internal team gets backed- up, you simply have to wait.
7. Elimination of problems with recruiting
All things being equal, an IT professional prefers to work for a firm where IT is the primary focus. An IT focused firm offers access to a peer group for problem solving, a meaningful career path and the opportunity to be a part of the primary mission of the firms. Non-IT firms will need to offer something more in terms of salary or other benefits to overcome this. Further, if you don’t frequently recruit IT professionals you may have problems discerning the relative competence of various candidates.
8. Elimination of problems with turnover
If you have a very small team, losing any one person can mean significant disruption due to understaffing and loss of institutional knowledge. Since an MSP serves you with a large team, documentation is critical and is therefore to up to date. In addition, the loss of any one person doesn’t impact service.
9. Costs that scale directly with growth
With an MSP, contracts scale up or down one employee or computer at a time. Clients also receive service level agreements (SLA) that are tailored to their company’s exact needs, allowing them to only pay for the services they need.
Considering outsourcing IT services?
Review our IT Service Provider Checklist for help evaluating managed service providers. To learn about Xantrion’s award-winning Managed Services, click here or contact us. We’re here to answer any questions you may have.