IT Support Engineer

Since 2000, continued growth has hastened our need for IT support engineers. This information technology position is based in the Boston area, and is ideal for people who are ready to be challenged by real world applications. As part of our service team, you will work remotely and go onsite with Boston area customers, and resolve email support requests in a timely manner. Two years from now, you will look back and discover you have taken your IT support engineer skills and success to the next level.

The health and safety of our onsite people is a top priority.  As a result, we only go onsite if we have to, we visit when no one else is around, we work separately from others when possible and we train our onsite people on safety procedures as well as provide appropriate personal protective equipment (PPE).

Essential Duties
  • Knowledgeable about current Microsoft Office Suites.
  • Familiar with backup technologies (VEEAM, Crashplan, etc.)
  • Familiar with anti-virus technologies (AV Defender, etc.)
  • Familiar with software deployment technologies (ghost, repackaging tools.)
  • Knowledgeable about basic networking (TCP/IP, DNS, routing, subnetting.)
  • Familiar with remote access technologies (VPN, dial-up, terminal services.)
  • Knowledgeable about current Microsoft Windows operating systems.
Required Experience and Qualifications
  • 4 – 8 years of technical support or 1 – 2 years junior system administrator experience.
  • Authorization to work in the U.S.
  • Exceptional communication skills.
Desired Experience and Qualifications
  • 4 year Bachelor’s degree.
  • Relevant certifications (MCP, CCNA, etc.)
  • Experience in customer service.
  • 100% of medical, dental and vision for you and your family.
  • 401K with company match up to 4% of salary.
  • 17 days / year PTO.
  • Certification and training reimbursement.
  • Bonuses for referring new clients or employees.

Commensurate with skills and IT support engineer experience.

Apply Now

If you’re among the best of the best and ready to take your IT support engineer career to the next level, apply today.

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