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Installing Windows 10: Not For Amateurs

Anne Bisagno


We recently surveyed Xantrion engineers to see whether the free upgrade to Windows 10 was something that people should undertake on their own. The answer is that, while Windows 10 is a fine operating system, most users won’t be able to complete the upgrade without some amount of professional troubleshooting.

Our engineers have upgraded a variety of systems at this point ranging from custom gaming rigs to stock computers from major manufacturers. The computers also ran the gamut from brand new to 6 years old running Windows 7 or 8.1. Our experience has been that only 10% of computers upgraded without issue. 80% of computers worked fine after some troubleshooting. Another 10% of the upgrades failed entirely with the computers needing to be rebuilt from scratch. The 80% of computers that required troubleshooting could most likely be handled by retail support services from stores such as Best Buy. Unfortunately, the troubleshooting is likely beyond what a typical user might be expected to handle.

The bottom line is that Windows 10 is a good operating system and you should feel comfortable buying a new computer running it. However, you should be prepared for a trip to your local repair shop to solve problems you are likely to encounter if you upgrade an existing system.

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