A litigation-focused law firm needed dependable, day-to-day IT management and support, but didn’t want internal staff spending time on troubleshooting, vendor wrangling, and ongoing technology administration.
Challenge
As a civil and criminal litigation law firm, the team depends on always-on access to case files, email, cloud apps, and secure user access. However, they lacked the time for internal staff to own day-to-day IT. Routine issues, account management, hardware decisions, and troubleshooting were pulling attention away from firm operations. The goal was straightforward: hand off full IT management and support to a partner that could keep the environment stable, responsive, and well-run without creating extra burden on the firm.
Solution
The firm selected Xantrion based on strong market reputation, local presence, and an overall culture/values fit, then engaged them to operate as a true outsourced IT department. Xantrion took ownership of onboarding and configuring the firm’s technology environment, setting up and managing cloud systems, and administering identities and user access. From there, they provided ongoing helpdesk support and system administration to keep daily work moving smoothly. Xantrion also managed hardware procurement and deployment, handled software licensing and renewals, and administered backup solutions to support business continuity. When bigger needs arose, like migrations or upgrades, Xantrion executed project-based work to keep the firm’s systems current and reliable.
Results
The firm reported clear time savings by eliminating the need for in-house staff to manage IT and troubleshoot problems. They also emphasized the experience of working with a high-touch team that responds quickly and can escalate urgent needs without delay.
One partner reported:
“Xantrion’s responses are timely, and they meet our needs… They’ve been great to work with.”
