The Challenge: Public Safety Uptime + Many Departments + Inconsistent IT Coverage
Municipal IT environments are uniquely complex. This city supports operations across multiple distinct departments, including public safety functions that require 24/7/365 availability. Police, fire, and dispatch operations can’t wait for business hours, and interruptions can have real-world consequences.
Before partnering with Xantrion, the municipality relied on a hybrid model: a small internal IT function supplemented by multiple external contractors. That approach was difficult to coordinate, drove up costs, and made it hard to maintain a cohesive IT strategy. It also created service inconsistencies and left leadership without confidence that security and service levels were being met across all departments.
In addition, the city needed an IT partner capable of operating in a government context where sensitive data access and handling requirements apply, including environments impacted by CJIS expectations.
The Solution: A Fully Outsourced IT Department With Dedicated Leadership and 24/7 Support
The municipality outsourced its IT function to Xantrion. Xantrion now operates as the city’s end-to-end IT department, delivering a unified service model that includes managed IT, cybersecurity, governance/risk/compliance (GRC), help desk, infrastructure management, and IT strategy.
To meet the operational realities of local government, Xantrion put a dedicated team and operating cadence in place. The city works with a vCIO who meets regularly with department leadership to align priorities, budgets, and roadmaps, supported by senior engineers and additional resources to handle the ongoing project volume typical in municipal environments.
Because relationships and responsiveness matter in a multi-department organization, Xantrion provides regular on-site support presence, helping city staff know exactly where to go and building trust across departments over time. And because public safety operations run around the clock, the engagement is backed by 24/7 coverage to support police, fire, and dispatch needs beyond standard business hours.
Xantrion also supports environments where CJIS controls apply, including CJIS training and required access readiness for staff who touch CJIS-related systems.
The Results: More Reliable Operations, Stronger Security Consistency, and Better Governance
With Xantrion operating as the city’s IT department, the municipality gained a more cohesive and supportable operating model across departments, without sacrificing the urgency and availability required for public safety operations.
Day-to-day support became more consistent across departments because the city moved away from a contractor-heavy, staff-augmentation approach and toward a standardized service model with clear ownership. The engagement also strengthened the city’s security and compliance readiness through CJIS-aligned practices and ongoing support for governance and documentation; an area where many municipalities struggle due to limited internal bandwidth.
Finally, with dedicated IT leadership and a steady planning cadence, city stakeholders gained better visibility into priorities, projects, and long-term IT needs. This helps the municipality operate more predictably and reduce risk over time.
“Xantrion has been a steady and reliable partner for the City for the last 7 years. They have been able to provide exemplary IT services that meet the wide variety of needs of a municipality including navigating the complex requirements for public safety, strengthening our security and resiliency posture, and supporting our City’s opportunities for innovation.”
— City Department Leader
Ready to learn more?
If your city or agency is evaluating a move away from contractor-heavy IT, needs stronger security governance, or requires dependable public safety support coverage, Xantrion can help you build a stable, secure model that works across departments.
