The current COVID-19 pandemic has provided us with an all-too-real lesson in the importance of crisis management. Even organizations with traditional business continuity and disaster recovery plans have struggled with the unique challenges of a global pandemic.
Without a plan and clear leadership from a crisis management team, it is difficult to operate in a time of crisis. A crisis management plan provides a broad range of guidance addressing staffing, resources, facilities, business operations management, employee health and safety, coordination of resources and — perhaps most importantly — communications. A crisis management team is the group of people responsible for keeping the organization running.