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Xantrion Wants To Be Sure Our Clients Get What They Pay For - And Not Just From Us

Anne Bisagno

35 SECOND READ

Our client, a professional services firm, was paying over $4,000 a month for a 6 Mbps link between its San Francisco and Los Angeles offices, but the connection was unreliable and never exceeded 2 Mbps. Two years of trouble tickets failed to resolve the problem. In fact, the telecom vendor insisted everything was testing correctly on its end.

 

The professional services firm asked Xantrion to look into the problem.  What was discovered was that the vendor had misconfigured their network equipment at installation.

 

Armed with this proof, the client was able to negotiate a full reimbursement of the roughly $130,000 they had paid for the faulty connection, as well as exit the contract early without penalty. Xantrion helped secure a new contract with the service provider which greatly increased the speed of the link at a lower monthly cost.

 

The moral of the story? Xantrion wants to be sure our clients get what they pay for -- and not just from us.

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