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If we had to describe Xantrion's consultants in one word, that word might be "dedicated" — and we don't just mean the dedicated contact we assign to every client. Our consultants are willing to go the extra mile for clients, even on their own time.
One of our clients found that out during a recent move that relocated a single office and warehouse in Alameda to two separate locations in Concord. Two months before the move, our operations manager met with the client's IT liaison and office manager to determine what would be involved.
One of our engineers then took over planning, implementation, and management. The engineer created a detailed checklist and schedule covering everything from recommending a new Internet vendor and ensuring the new location had the right kind of electrical circuits to updating all the documentation for the client's hardware.
On the Friday of the move, the engineer unracked the client's servers and networking equipment and transported it to the new location in a truck he rented for the occasion, then set up and tested the network in its new location. Once the moving company brought over the client's desktop computers and printers, our operations manager and four other Xantrion engineers gave up their Sunday to set up and configure every workstation so the client's employees could show up on Monday and get right to work.
"Our job is to keep clients happy and get it done," the engineer says. "And in this case, everything was just humming come Monday morning. It was as smooth as a move could have gone."