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Secure, Speedy and Standardized Around The World: A Global Client Adopts DaaS

Anne Bisagno

68 SECOND READ

When your organization is dedicated to providing clean water, health care, and education to disadvantaged communities around the globe, you don't let little things like time zones and language barriers stand in your way. On the other hand, not being able to exchange email and files dependably with your teammates around the world is a big problem. When an Oakland-based international development organization realized most of its employees were using personal email accounts to work around its unreliable hosted Outlook and Citrix solutions, it turned to Xantrion for an alternative.

 

In evaluating the organization's existing infrastructure, Xantrion discovered the cause of the slow logins, frequent crashes, and long lag times bogging it down. The hosted applications were several updates behind — and more critically, were on an over utilized shared server architecture.

Xantrion set up its Desktop-as-a-Service (DaaS) solution to rectify the situation.  This involved implementing a new IT infrastructure in Xantrion's Denver colocation facility, and then replacing all the aging desktops in its Oakland headquarters with thin clients, or “dumb” terminals, running Citrix. To ensure overseas users in countries like Myanmar and Cambodia have the same experience as their US counterparts, Xantrion remotely installed and configured DaaS for those who speak English and walked local IT pros through the installation process in other languages.

Once the nonprofit began using its Desktop-as-a-Service (DaaS) solution, the controller reported that the solution and support are both exceeding expectations.

"Our CFO was recently traveling through China, and the connection was wonderful wherever he went, even in remote locations with minimal bandwidth," the controller says. "We're able to give network access to employees who previously couldn't even do simple things like log on to check email. Now that we have a more reliable system, we can spend less time trying to work around inefficiencies and more time doing positive things with IT."

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