The largest nonprofit developer of affordable, high-quality housing for working families and seniors in California,

• PC and server crashes were frequent
• Their equipment would not support new software
• Training and support were significantly increasing as a result of the unusually wide variety of software in use
• Overall headcount was increasing at an unusual rate
• IT staffing was inadequate for the number of users and the age and diversity of the technology base

They realized they needed to change their IT strategy and that their IT infrastructure no longer provided effective organization support.

Xantrion

As a result, they reduced:

• desktop crashes from three times per day per user to once a quarter per user
• server crashes from four times a year for at least 90 minutes each time to never over a one year time period
• virus infections from once a quarter with a clean up time of two days to never
• the time to install computers from five hours to two
• the time to fix a computer from a maximum of one day to two hours
• the time to monitor anti-virus protection from an almost unlimited amount of time to five minutes per day
• the time it takes executives to respond to inquiries from two days to one as a result of having convenient remote access to email
• SPAM which saves about 15 minutes per user per morning

These time savings translate into $ 224,233 per year, if you assume the average employee costs $25 per hour.

Other benefits include:

• The ability to deploy new accounting and property management software. Long term, this will lower G&A head count relative to overall growth.
• A reduction in the likelihood of losing data because all information is stored on the server where it is backed up.  Back ups are maintained and practice restores are performed.
• Transitioning support from fixing problems and performing basic system administration tasks to evaluating new tools, maintaining the technology plan and helping users apply their new tools